Delete your FXfolder account

This page is for FXfolder members: anyone who signs in to the FXfolder app or to fxfolder.com. You can delete your account yourself, at any time, from either place. Deletion is permanent and cannot be undone.

If you are a trader, mentor or affiliate and want to delete your partner account, see Delete your FXfolder partner account instead.

1. In the FXfolder app

1. Open the FXfolder app and sign in.
2. Go to the Me tab.
3. Tap Delete account.
4. Enter your password to confirm.

2. On the website

1. Sign in and open your Profile.
2. Scroll to the Delete account card at the bottom of the page.
3. Select Delete account, enter your password, tick the confirmation and select Delete my account.

You are signed out on every device as soon as the deletion completes.

3. What is deleted

• Your name, email address, phone number, country and time zone
• Your trading journal: every trade, journal account and broker sync connection
• The traders and challenges you follow
• Your support tickets
• Your Telegram connection and the notification settings on each of your devices
• Your answers to bootcamp registration forms
• Your entries in contests that have not ended yet
• Every signed-in session, on every device

We send a confirmation to the email address that was on the account.

4. Your membership and balances

• Membership ends immediately. Any recurring billing is stopped with the payment provider before the account is deleted, and unused membership time is not refunded.
• Referral earnings are forfeited. Any refer and earn balance, including earnings still on hold, cannot be paid out once the account is gone. Withdraw it first if you want it.
• Courses and bootcamps. Access to courses and bootcamps you bought ends with the account, since it can no longer be signed in to.

5. What is kept, and why

• Payment records. Records of memberships, courses, bootcamps and 1:1 sessions you paid for, refunds and referral payouts are kept because we are required by law to keep accounting and tax records. They are no longer linked to your name or contact details, and they are never shown publicly.
• Past participation.A bootcamp you attended or a contest that has already ended still counts you as a participant, shown as “Deleted member”.

6. When deletion is refused

Deletion waits until nothing is in flight. It is refused while:

• a referral payout to you is still being processed
• you have an upcoming 1:1 mentorship session booked

The app and the website tell you which of these applies. Once it is resolved (the payout completes, or the session takes place or is cancelled), you can delete the account. If we cannot reach your payment provider to stop recurring billing, nothing is deleted and you are asked to try again a little later.

7. If you sign in with Google

Deletion is confirmed with a password, so an account created with Google sign-in needs one first. Use Forgot password on the login page to set a password, then delete the account as described above.

Signing in with Google again after deletion does not restore the old account. It starts a brand-new one.

8. If you cannot sign in

Email us at support@fxfolder.com from the address on your account and ask us to delete it. We confirm the request with you before deleting anything.